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Quicker payouts for crash victims

BBC Published Apr 30, 2010 Reviewed Jul 2, 2026 ✓ Reviewed by citations.press editors
Citation-ready fact
The new process cuts the average time to settle a personal injury claim from two years to no more than nine months.
more than 24 months · average time to settle a personal injury claimat least 9 months · maximum time to settle a personal injury claim
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Citation-ready fact
The changes apply to motor personal injury claims valued between £1,000 and £10,000, representing about 80% of all claims.
1000 GBP · minimum claim value10000 GBP · maximum claim value80 % · proportion of all claims covered
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Citation-ready fact
An insurer must decide on liability within 15 days of being notified of a claim.
at least 15 days · maximum time for insurer to decide on liability
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Citation-ready fact
The ABI estimated that 500,000 people a year would benefit from the quicker process.
500000 people · number of people benefiting annually
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Citation-ready fact
The AA attributed a record rise in car insurance premiums in the previous 12 months partly to a compensation culture.
12 months · time period over which premiums rose
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People injured in road accidents should have a shorter wait for compensation under a new process.

The changes, which came into force on Friday, will cut the average time taken to settle a personal injury claim.

This would fall from two years to no more than nine months, the Association of British Insurers (ABI) said.

The changes apply to motor personal injury claims valued at between £1,000 and £10,000, some 80% of all claims, the ABI said.

The ABI estimated that 500,000 people a year would benefit from the quicker process.

"These changes will not only mean quicker compensation for many, but will also reduce the level of legal costs that all motorists ultimately end up paying for through their motor premiums," said Nick Starling of the ABI.

In January, the AA said compensation culture was partly to blame for a record rise in car insurance premiums in the previous 12 months.

Personal injury claims were becoming "increasingly embedded in British culture" often as a result of lawyers' adverts, it claimed.

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