Kerala district consumer commission

“Union Bank of India liable for deficiency in service after an ATM debited Rs 10,000 from a customer's account without dispensing any cash.”

“directed it to refund the debited amount and pay Rs 5,000 as compensation for mental agony and inconvenience.”

“the bank failed to produce CCTV footage from the ATM”

“EJ statement alone was not enough to prove that the withdrawal had actually taken place.”

“directed it to refund the Rs 10,000 debited from the complainant's account and pay Rs 5,000 as compensation within 30 days.”

“the refund amount would carry 9 percent annual interest until payment.”

“This amounted to both deficiency in service and an unfair trade practice.”

“The complainant deserves to be compensated adequately for the mental agony and inconvenience suffered.”