Kerala State Consumer Commission

“the receipt issued to the complainant stated that the service would provide 100 contacts”

“the commission, however, reduced the refund ordered by the district commission from Rs 25,960 to Rs 15,000”

“the service was provided for three months”

“providing only 51 contacts against the promised 100 amounted to deficiency in service”

“the service had been available to the complainant for the three-month period mentioned in the receipt”