Passenger Focus

“Passenger Focus says that some fares have nearly quadrupled since last year”

“Passenger Focus says that some fares have nearly quadrupled since last year.”

“Some 83% of the 31,000 rail users questioned were happy with their rail journey - a 2% rise since spring 2009.”

“However, less than half - 48% - felt their rail ticket was value for money, although this was up from 40%.”

“The survey found those satisfied with punctuality and reliability had risen from 80% in spring last year to 82% in spring 2010.”

“It also revealed that satisfaction with the comfort of carriages - whether there was sufficient room to stand or sit - was up from 66% to 68% over the same period.”

“However, passengers continued to have concerns with the industry's handling of delays, with satisfaction levels in this category unchanged at just 35%.”

“Where individual train companies were concerned, the Wrexham & Shropshire company had the highest overall satisfaction figure - of 99%.”

“Grand Central and Merseyrail also scored highly, with satisfaction rates of 94% and 93% respectively.”

“Meanwhile, the lowest ratings for overall satisfaction was given to London Overground, at 72%.”

“First Capital Connect and National Express East Anglia also scored poorly - with respective satisfaction figures of 76% and 77%.”

“The rail watchdog Passenger Focus says that some fares have nearly quadrupled since last year.”