President C T Sabu

“directed the agency to refund Rs 4,000 with 9% annual interest from the date of filing of the complaint until payment.”

“directed the agency to pay Rs 15,000 as compensation for deficiency in service, mental agony and inconvenience.”

“directed the agency to pay Rs 5,000 towards litigation costs.”

“The agency deputed a home nurse for a monthly payment of Rs 20,000 for 28 days at a time.”

“The amounts must be paid within 45 days from the date the agency receives a copy of the order.”

“If it fails to comply, the compensation amount will also carry 9 percent annual interest from the date of default until realization.”