Sainsbury's spokesperson

“The technology has been paused at the Dulwich store in south‑east London while an investigation takes place”

“Customers can be reassured that the Facewatch system has a 99.98% accuracy rate”

“Sainsbury's highlighted recent British Retail Consortium figures showing 1,600 daily incidents of violence and abuse against shopworkers nationwide, up significantly from 455 a day in 2019-20”

“initial trials of the facial recognition system across two stores resulted in a 46% reduction in logged incidents of theft and anti-social behaviour, with over 90% of offenders not returning”