Will Poole

“Poole said he "was eventually offered a complimentary snack and drink after five hours and an email with a £6 voucher to spend in Gatwick".”

“Poole, who booked with Easyjet Holidays, told the BBC he was then offered a replacement flight at 07:00 on Sunday from Bristol Airport, more than 100 miles away.”

“I got through eventually and decided to cancel the holiday as they couldn't get us on another flight within 12 hours.”

“He said he has been promised a refund within 28 days.”