McDonald's is losing ground to rivals like Burger King with a key customer group
McDonald's is losing ground to rivals among low-income fast-food diners, according to recent data.
Spending by low-income guests at the Golden Arches declined 2.4% year-over-year during the company's latest quarter, said consumer analytics company Numerator. The firm defines "low-income guests" as those from households making $40,000 or less a year.
The drop is McDonald's first quarterly decline with low-income guests in the past year and amounts to roughly $310 million in lost sales, Numerator said on Tuesday.
Rival fast-food chain Burger King, meanwhile, notched a 0.3% gain over the same period.
The data is the latest sign that McDonald's is struggling to attract diners, especially in a K-shaped economy.
While the chain long won over price-conscious diners with deals like its buy-one-get-one discount on sandwiches such as the Big Mac, it has had issues rolling out its latest value menu, which focuses on items priced $3 or less, CEO Chris Kempczinski said on an earnings call earlier this month.
"Although we've restored our overall value and affordability leadership, our restaurant-level results show that execution was inconsistent across the system," Kempczinski said.
McDonald's comparable US sales growth slowed to 0.8% during its second quarter, the company said. Rivals from Burger King to casual dining chain Chili's have posted stronger results while offering their own value menus and deals, Business Insider has reported.
Some McDonald's customers have told Business Insider they're now eating more at other chains or cooking more at home, due to higher costs.
Every time Alex publishes a story, you'll get an alert straight to your inbox!
Stay connected to Alex and get more of their work as it publishes.
Take a smarter break in your day - and see how far you get.
Despite the company's struggles, some McDonald's offers are still drawing in diners of all income levels, Numerator found.
The chain's fried apple pie, an old menu item it brought back for America's 250th birthday this summer, has been purchased by 11.7% of US households, Numerator said.
Do you have a story idea about McDonald's? Contact this reporter at [email protected] or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.
Every time publishes a story, you’ll get an alert straight to your inbox!
Look out for an alert in your inbox the next time publishes a story!
Every time a new story is published, you’ll get an alert straight to your inbox!
Look out for an alert in your inbox the next time a new story is published!